FQAs
✨ OUR JEWELRY
All our jewelry is made from the highest quality stainless steel, then plated with 18k gold. We only use natural jade and True pearl for the bead part.Can also be worn for bathing or swimming.
How do I take care of my jewelry?
- Use only water and a mild soap to wash your jewelry.
- Use a soft cloth to help clean it (no abrasive cleaning tools).
- Regularly cleaning your pieces can keep residues to a minimum making them shine on the daily.
- Your jewelry already comes with our pouch which is perfect for keeping your jewelry safe!
- It's always best to store your jewelry in a way where they aren't rubbing against each other to prevent scratches.
- Any pouch or jewelry box with a soft texture inside is optimal.
- Make sure your jewelry is dry before storing it.
How is your jewelry packaged?
📦 ORDER & SHIPPING
$0! All orders come with free worldwide shipping and tracking.
Along with our free shipping worldwide, all the duties & taxes are covered! We can guarantee there are no extra fees.
Delivery Time Estimates:
- United Kingdom: 5 - 10 business days
- United States: 5 - 12 business days
- Australia: 7 - 14 business days
- Canada: 7 - 14 business days
- Europe: 6 - 15 business days
- Rest of the world: 10 - 15 business days
Important notes:
- All orders are shipped directly from our warehouse within 1-2 days of the order being placed.
- During busy periods shipping times may be affected and you may have to check with your preferred courier as to their deadlines.
- Kindly note that deliveries to remote locations may experience a delay.
You will receive an order confirmation via email as soon as you have placed your order. Your order will be processed and dispatched within 1-2 business days. As soon as your order is on its way it may take between 5-15 days depending on your shipping destination. We'll send you the tracking number via email, allowing you to follow its journey on our tracking page. An email notification will be sent when your order is shipped and delivered.
You’ll be able to track the status of your order as soon as you place an order on our tracking page by entering your order number and email. You can locate your order number in your account and/or order confirmation email. Once entered, you will see the following: Ordered > In Process > Order Ready > In Transit > Out for Delivery > Delivered.
While we can ensure this doesn't happen often, we're so sorry for the delay! Although we rely on our shipping partners to provide the most efficient services, unforeseen circumstances can arise.
If your order is considered late: Please kindly consider potential shipping delays. Atolea cannot be held responsible for lost or stolen packages. To start, we suggest double-checking that your shipping address is correct. We find that tiny details such as house/door number, street, and postal code can sometimes be missed.
Once your address is confirmed, if your order is past 21 business days please contact us at support@melinajewelry.com and we will do our best to assist you in any way we can.